FAQ
General Questions
Q: What products do you sell?
A: We offer a wide range of garden products, including garden buildings, garden offices, summerhouses, sheds, garden lighting, and dog kennels. We’re always expanding our range, so keep an eye out for new arrivals!
Q: Do you offer installation services?
A: Yes, for most of our garden buildings, sheds, and offices, we offer professional installation services. You can choose this option during checkout or contact us for more details.
Q: Where do you deliver?
A: We deliver across the UK. Some remote areas will incur additional charges, so please refer to our Shipping & Delivery Policy if you live outside of the UK Mainland.
Q: Can I visit your showroom?
A: Currently, we operate as an online store. However, we're on hand to answer your questions and provide reassurance before, during and after your purchase.
Garden Buildings and Offices
Q: Do I need planning permission?
A: Most garden offices and summerhouses fall under permitted development, but larger structures may require planning permission. Please refer to our helpful guide for further general advice.
Q: Are your garden offices insulated?
A: Yes, our garden offices are designed for year-round use and come with insulation options to keep you comfortable in all seasons.
Q: Can I customise the size of my garden building?
A: Absolutely! We offer bespoke size options for most of our garden buildings. Take a look at our range.
Sheds and Storage Solutions
Q: What materials are used for your sheds?
A: Our sheds are manufactured in a number of materials. You'll find options of Timber, Plastic and also Metal, made for best durability and resistance to the UK’s weather.
Q: How long do your sheds last?
A: With proper care and maintenance, our sheds can last 10–20 years or more. We also offer maintenance tips to help you get the most from your shed.
Garden Lighting
Q: Are your garden lights waterproof?
A: All our garden lights are designed to be weather-proof and water resistant, suitable for outdoor use. These ratings vary between each product however so please refer to the individual set-up manual and product information.
Q: What does an IP number mean?
A: Here's a helpful guide to explain this and what all the different numbers mean.
Q: Can I install the lights myself?
A: Lightpro low voltage outdoor lighting is a professional lighting solution for illuminating your garden or outdoor space. The award winning design features many benefits over existing 12V garden lighting systems and has been designed with DIY gardeners, garden designers and landscapers in mind, removing the need for an electrician. Click here for your detailed guide.
Dog Kennels
Q: What sizes of dog kennels do you offer?
A: We offer a range of kennel sizes to suit all breeds.
Q: Are the kennels weatherproof?
A: Yes, our kennels are made with durable, weather-resistant materials to keep your pet safe and comfortable.
Orders and Delivery
Q: How long will delivery take?
A: Delivery times vary by product. Garden buildings typically take 4–6 weeks, while smaller items like garden lighting are dispatched within 3–5 working days. Click here for further guidance.
Q: Can I track my order?
A: Yes, once your order is dispatched, we’ll send you tracking details so you can monitor your delivery.
Q: What is your returns policy?
A: We offer a hassle-free 30-day return policy on most items. Please review our Returns Policy for more details.
Contact Us
Still have questions? Our friendly team is here to help!
📧 Email: support@greatgardencompany.com
📞 Phone: 0330 043 7933